Call Centre Services

VoIP call centre solutions providing cost-effective scalability, management and reporting. Enhance your call centre efficiency and use the right tools to win customers.

Reach new standards in customer care, performance targets & staff productivity.

At eStorm, our VoIP call centre solution is developed by our expert technicians who tailor communication services to your specific needs and goals. By providing a cost-effective and scalable solution that can grow and adapt with the changing needs of the business and customers, you will be able to engage and communicate faster and easier – no matter the channel.

Simplify your life & budget

Gain competitive insights and valuable benefits when you partner with eStorm

Education Services
Monitor Activity

Review activity by multiple levels - teams, groups and individual numbers, all viewable.

Frame
Manage Performance

Discover traffic and call centre performance - see peak activity and spot issues with calls abandoned by time or queue.

icon-value-for-money
Review Calls

Spot your best performers by reviewing answered calls and their distribution throughout the day.

business-continuity
Tailored Solutions

We tailor hosted call centre communication services to meet your needs while keeping your business competitive, agile and scalable.

With over 15 years experience, we truly have a passion for what we do.

Call centres are necessary elements of business. An effective call centre can be a point of differentiation for your business. Concurrently, your call centre can be a place for customers to reach out and engage with the business and have a direct line of contact to provide feedback. However not just any call centre solution will do. It's vital to have a communication platform that can adapt quickly and efficiently to changing customer needs and input from customers through multiple channels at any time.

For Call Centre Managers, and owners of contract call centre services, being able to provide accurate, granular reporting is critical to determine performance against set targets and SLA agreements.

Users of our Call Centre solution enjoy access to a vast range of reports across criteria including traffic and operator productivity. This gives you the ability to drill down to the source and destination number for set periods to provide exact the information you need.

Providing outstanding customer service is fundamental to attracting customers- and keeping them year after year. For call centre operators, agents who deliver real customer satisfaction, and do it efficiently- are highly prized. For sectors where call centres must be compliant with distance selling, financial, health or data privacy regulations, our call centre solution helps you to proactively train and mentor agents, helping them to improve their effectiveness and work to stringent guidelines.

 

Book an Appointment

See why businesses all across Australia and NZ partner with eStorm Australia

Invalid Email
Invalid Number

Case Studies

Get business driven results with eStorm.

The internal IT Manager at Silky Oaks left with no notice and very little documentation. Silky Oaks approached eStorm to assist in keeping their systems operational while they assessed their ongoing IT requirements.

 

Lighthouse Christian School promoted their junior technician to a management role after the departure of their previous IT manager. The new manager felt he was still developing his IT knowledge and experience, and thus would not be able to single-handedly run the school’s IT. LCS then endeavoured to find a Managed Service Provider that could provide supplemental IT support and services.

 

To meet the needs of a large client, Liquid Animation worked with eStorm to architect a solution that allowed international animators to seamlessly access data. This was achieved using a combination of cloud-based work stations and Amazon Web Services.


Liquid Animation

Leverage Our Expertise

I_Cost
Cost-effective & scalable solutions

Our call centre services deliver a professional package that helps raise staff productivity as well as provide demonstrable improvement in customer satisfaction, all at an affordable price.

From helpdesk solutions to multi-channel call centres, we can help your organisation transform your customer operations, and deliver a real improvement in client satisfaction and sales.

fast-support-services
Utilise Customer Handling Features
  • Record calls for training and review: essential for improving performance and protecting against misuse or abuse
  • Supervisor features: for effective management, including monitoring calls with the ability to remain silent, speak to the agent or both parties
  • Monitor agent performance: calls answered, time per call, wallboard statistics and much more.

Related Articles

IP-PBX (VoIP) vs Traditional PBX Phone Solutions: Which Is Best?
By eStormAdmin | May 22, 2018

As today’s business environment is so highly dependent upon greater connectivity amongst stakeholders, vendors, customers, staff members and supervisors – […]

SIP, VoIP - What does it all mean??
By eStormAdmin | June 29, 2016

When it’s time to replace your old traditional phone system there are a number of Internet Protocol (IP) based solutions […]

How a Hosted PBX can benefit you!
By eStormAdmin | March 23, 2016

What is Hosted PBX A Hosted PBX system is basically your phone system in the cloud. Instead of you having […]

Work better with eStorm

See why businesses all across Australia and NZ partner with eStorm Australia