We can’t do everything ourselves. Onboarding partners and team members that have more knowledge, as well as specialised skill sets, is particularly vital when we want to provide the best service, remain competitive and grow our business. This is where we can leverage the power of outsourcing.
Outsourcing helps businesses to reduce costs while reaping the benefits of specialised and strategic expertise in a particular area of the business.
That sounds fantastic! We’d all love to reduce overheads, increase workplace efficiency, gain flexible staffing, deliver faster turnaround times and generate more profit. But how can we make sure we’re getting the most from outsourcing? And what are the key factors to consider when looking to outsource vital areas of your business like IT support services?
1. Ability to Deliver
For an outsourcing relationship to be successful, you need to ensure that the company you’re outsourcing to can not only deliver what you need, but when you need it. You’re looking to lessen the burden on your resources, so the ability to deliver consistently is a key factor in having a successful relationship.
Sounds obvious, right? But how do we know what someone is like to work with when we’ve never actually worked with them before? The quickest and easiest way to understand what someone is like to work with is to review their previous work—case studies or even news articles, if relevant, can provide a lot insight into previous work.
What do their customers have to say about them?—client testimonials are great for this, but so is a quick Google or social media search. Do they keep their own technology up-to-date? Are they easily contactable and reliable? Do you know who to talk to if there is an issue?
Consider these points when looking to outsource your IT support and business functions.
2. Experienced Professionals
Another important factor worth considering is how much access the outsourcing company has to knowledgeable and experienced professionals. Everyone is claiming to be the “leading expert” these days, but are their staff properly qualified or certified? Do they have prior experience doing what you need them to do? Do they invest in professional development and training?
While it’s important to ensure current needs can be met, it pays to look to the future. As your business grows and changes, your outsourcing relationship will need to grow and change too—can your outsourced partner quickly change and move to accommodate your growing needs?
These are important questions to ask as they not only ensure you’re getting the right people for the job, but also that your growth potential isn’t limited by your outsourced provider.
3. Clear Service Agreements
As with any business relationship, you need to ensure that there are clear service agreements in place that outline exactly what will be provided and when.
Consider what’s important. What systems and applications matter and ensure these are covered in the service level agreement.
This ensures all parties are on the same page, are clear on what is expected, what is most important and how the relationship will work.
Look for an outsourcing company that utilises a leveraged infrastructure model. This is when the company uses shared infrastructure assets across multiple clients, which leads to improved flexibility and reduced costs without sacrificing security. You’ll also share in capital and operational costs, which can add further savings back into your business.
Outsourcing your IT business functions is a great way to free up valuable internal resources and get access to the latest technology and expert skill base.
If you’d like to learn more about outsourcing your IT or Managed Services, feel free to get in touch today by emailing [email protected] or calling (07) 3120 0640 for a no obligation chat about creating an outsourcing relationship that will meet your specific needs.