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Drive Profitability With The Right IT Support

December 7, 2015 By Kelsee


In order to continue to drive profitability for your business, you need to make sure your IT systems are up to date and running smoothly. IT is no longer just a way to improve your competitive advantage; staying connected and keeping your business applications running smoothly is an essential part of every successful business operation. Whether your primary work involves service-based activity or consumer retail, your customers, suppliers, and employees depend on your IT performance. Downtime not only costs you money, it harms your business’s reputation.

However, the right IT support provider can help you overcome IT challenges and drive profitability in your company by empowering your users, optimising your application delivery and by customising your IT systems to your specific needs. This allows you to ensure your business’ responsiveness now, in preparation for future growth.

Ensuring IT service availability

On-demand expectations have changed the way businesses operate. Your employees, customers and suppliers rely on the critical data and operating systems you use. Building true business continuity isn’t a matter of just having the ability to recover your files from an isolated date or time; you need to be able to continue working, regardless of interruptions.

IT providers can offer cloud-based recovery and back-up solutions that ensure business continuity. They will manage the integration of services that benefit your users. By offering the right software and the right service level cloud solutions, IT providers offer new opportunities and possibilities that benefit your users and improve your profitability.

Empowering users

In today’s economy, IT services are a core part of nearly every business. A large majority of employees will be using your company’s IT services daily. The more time employees are spending using IT, the more it affects their productivity and thus the business’ profitability. Providing your employees with the right IT tools to do their job is essential, as well as making sure those IT tools work quickly and reliably.

Some important considerations are:

Performance – Uptime and business continuity have already been covered, but it’s also important to ensure that the IT systems are responsive and reliable all of the time. Constant delays such as, applications and crashing computers, waste employees’ time and reduce productivity, even if they aren’t officially counted as “downtime”.

Accessibility – Are your employees able to access all of the IT services from wherever they need them? If they are at a different office for the day, or using a different computer can they still work as normal? Remote working solutions not only let people continue to work when they can’t work from the office, but can also provide flexibility within the office too.

The right IT provider should have a good understanding of your business and industry sector, so they can appreciate the challenges your employees face and suggest improvements where appropriate. Regular engagement between your IT provider’s team and both your management and floor level users is essential to this process, a purely reactive and faceless help desk only service will not achieve this.

The Benefits of Enterprise Level IT & How They Drive Profitability

Many small businesses rely on the combined IT knowledge of their current staff members to handle any IT problems. But, the fact remains that in today’s economic environment if you experience problems such as downtime, you can experience serious, long-term impacts on your business. Your customers will go elsewhere, and the loss can be irreparable.

Outsourcing IT support with the right IT provider removes IT burdens from your existing staff. It allows you to access the resources that large companies enjoy, without incurring the same costs. Moreover, instead of having to upgrade, replace, and purchase hardware, your provider can offer linear grow options that tailor your IT performance capabilities to your needs.

Like any outsource strategy, it allows your team of professionals to concentrate on doing what they do best, rather than be distracted and importuned by IT necessities.

To find out more about outsourcing your IT to drive profitability in your business, speak to one of our IT technicians today on 1300 378 678 or email us.

Filed Under: Apple, eStorm News, Microsoft, Windows Tagged With: driving profit, estorm australia, it support, outsourcing

Our guide to choosing IT Support for your business

November 30, 2015 By Kelsee


IT support is an important factor for a business of any size in today’s economy. The choice of hiring an in-house tech or outsourcing your IT can be tough so we wanted to give you a guide to choosing the right IT support for your business.

In-House IT Support

An internal IT department can definitely be beneficial to businesses both big and small. The team will develop an in-depth knowledge of your company, allowing them to implement programs and systems that are most fitting for you. Having your IT team know your company inside-out can provide quick fixes to problems that may otherwise be difficult to locate. With techs working in-house, support will be available quickly and efficiently as they are always onsite.




However, internal IT support is costly. With a lower-level tech’s salary ranging between $50,000-$80,000 p.a. (experienced IT managers will expect much more) plus the cost of regular training and the need to frequently sit certification exams to stay current in the ever-changing technology industry, in-house support it can be expensive.




As well as this, it can be a mistake to just reply on just one or two people to run your IT support. If one member is on holidays and the other calls in sick there will be no one to fix problems that may arise on the day.

Outsourced IT Support

Generally outsourced IT support is more cost-effective than in-house support. With the ability to call someone just when you need something fixed, or have 24/7 support and monitoring of your IT systems, outsourcing allows you to choose what works best for your business. There is generally pricing options of fixed fees, hourly rates or contracts available when outsourcing, tailoring the outgoing costs to suit you.




Outsourcing also gives you a larger bank of expertise. If you choose a good IT support company the staff will have experience and qualifications in a range of areas. The company will always have someone to help you, no matter what your requirements are. As well as this, the company you outsource from will have a large team of people so, you can guarantee that someone will always be available to help you.

Conclusion

The choice of what IT support option is right for your business ultimately depends on your business needs. If you are looking for someone to always be on site, but you will be okay if no one is available for a number of days, in-house support could be the better option for your business. If you are looking for 24/7 support and monitoring or techs who will be available ‘on demand’ and have a broad range of knowledge, outsourcing could be the best option for your business.




If you are looking to outsource your IT support, contact the eStorm office today to find out what services are available.

Filed Under: eStorm News Tagged With: estorm australia, it support, outsourcing

The Benefits of Outsourcing your IT

November 13, 2015 By Kelsee


Technology is advancing at a rapid rate, which can place a strain on your business to keep up and compete against other companies already harnessing the benefits of rapid IT evolution. Businesses are forced to become more reliant on their IT systems, so companies looking to outsource their IT frequently approach us. If you’re considering outsourcing your IT we have outlined some of the benefits below:



REDUCED COSTS

Reducing costs is the main reason why companies choose to outsource their IT needs; savings can be seen with both labour and hardware. It is often cheaper to outsource instead of hiring your own IT administrator. With fixed termed contracts you can budget your IT expenditure, saving much-needed dollars over the long term.



LEVEL PLAYING FIELD

Outsourcing your IT gives you access to resources usually reserved for much larger multi-national organisations. For often less than the cost of a single staff member, you can have the support, expertise, experience and efficiency of a large IT support team.



INCREASED EFFICIENCY

IT administration is usually not your core competency and therefore not the most effective use of your time. It is however the core focus of the IT company you outsource from. Outsourcing allows you to have a complete IT team at your fingertips, with a number of technicians holding skills and knowledge across a wide range of areas. This allows you to focus on growing your business, which is what you do best.



FUTURE PROOF YOUR IT

By being immersed in everything IT; the company you outsource from invests in research and development to find and test new technologies that can be utilised in your work place. This means that when a project is proposed, it will be up to date with the latest and greatest technology available. This ensures there are no shortfalls when it comes to your IT infrastructure. The projects will be managed from conception to completion.



ACCOUNTABILITY AND RELIABILITY

Outsourcing your IT department means that you have 24/7 IT support. You no longer have to worry about members of your IT administration being away or leaving your business. It is the responsibility of the company you outsource from to ensure they have technicians ready to help as and when you need it. They are accountable for the work they undertake, so your IT investment is protected.



VENDOR PARTNERSHIPS

IT companies often partner with leading vendors to ensure the best pricing and support for both hardware and software. Our partners at eStorm include HP, Microsoft, Apple, VMWare, and Amazon. This diverse group of partners allows us to select the most appropriate hardware and software for your business.





If you are thinking about outsourcing your IT, contact the eStorm office today to find out about how we can help you.

Filed Under: eStorm News Tagged With: estorm australia, IT, outsourcing

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