Careers

If you're currently working in the IT industry and looking for a change in employer or thinking about starting in the IT industry please don't hesitate to contact us.

At eStorm we are always looking for talented and motivated individuals to join us.

We value our employees and offer a great working environment. We encourage staff to attend industry events and we pay for vendor training and certifications.

If you're looking to take your IT career to the next level, please send through your resume to [email protected]

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IT Support Technician

Main duties:

  • Providing Level 1 and 2 technical support onsite and remotely.
  • Escalating jobs to level 3.
  • Proactive support maintaining client IT environments.
  • Assisting senior technicians.

Essential to your success:

  • Excellent communication, problem-solving skills and telephone manner.
  • A passion for all things technology
  • 2 years' experience in a similar role.
  • Experience with the following operating systems and applications.
    • Microsoft Windows.
    • Microsoft Server.
    • Microsoft Office 365 Applications.
  • Experience troubleshooting hardware issues.
  • Experience managing network infrastructure.

Advantageous to your success in providing 1st and 2nd Line IT Support:

  • Experience working for a Managed Service Provider.
  • Experience with Mac OS X, and Linux, VOIP systems, Storage Systems and MDM solutions.
  • Experience working in a data centre environment.
  • IT certifications (i.e. Microsoft, Cisco, VMware, Apple)

Benefits:

On offer is an opportunity to join a growing organisation with lots of potential for your personal development, and of course a remuneration package that fits the position.

We have a positive and vibrant culture and a great team working environment with dedicated colleagues; where hard work goes hand in hand with fun.

Paid certifications and flexible training options allow you to develop your skills and career progression.

The successful applicant will require a reliable motor vehicle and current drivers' licence.

Applicants must be Australian citizens.

IT Support Technician Level 2/3

Technology / Skills Required:

  • 3+ years working at a managed service provider or equivalent client-facing service experience.
  • Demonstrated experience with Windows Server, Active Directory,  and Windows Desktop
  • Experience with Virtualisation Technologies (HyperV, VMware vSphere)
  • NAS and SAN administration experience.
  • Extensive experience with LAN/WAN networking including firewalls, VPN, VLANs and WiFi
  • Knowledge and working experience with Amazon AWS, Microsoft Azure and other cloud vendors
  • Knowledge and working experience with Microsoft 365

Also desirable, but not essential, is experience in:

  • Experience with MacOS
  • Sophos Firewalls
  • Cisco Networking
  • ConnectWise ticketing system
  • Microsoft SharePoint
  • IP Telephony
  • PRTG Network Monitoring System (NMS)
  • Mobile Device Management (MDM)
  • CRM Systems
  • Certifications in Microsoft, VMware, Cisco, AWS and other relevant vendors will be highly regarded

Benefits

  • On offer is an opportunity to join a growing organisation with lots of potential for your personal development, and of course a remuneration package that fits the position.
  • We have a positive and vibrant culture and a great team working environment with dedicated colleagues; where hard work goes hand in hand with fun, and a work/life balance.
  • Paid certifications and flexible training options allow you to develop your skills and career progression.

The successful applicant will require a reliable motor vehicle and current drivers licence. Applicants must be Australian citizens.