Managed IT Services

Remove the hassle of business IT management and maintenance with expert Managed IT Support from an award winning MSP, headquartered in Brisbane. No more wasted staff hours to technical issues or computer problems — just more time focused on what you do best.

What is an MSP? (IT Managed Service Provider)

Managed IT support is a subscription-based outsourcing of IT systems management for businesses. This includes the management of other IT processes and functions intended to improve business operations and reduce costs.

The goal of managed IT services and support is to help your business run more effectively by transferring the burden of managing and maintaining your IT software, hardware and environment to us.

As your IT managed service provider, we undertake the day-to-day maintenance, upkeep and functionality of your IT systems, equipment and overall infrastructure. Our team is also available to support any short or long-term IT strategy and expansion.

Check out our in-depth FREE white paper for more info on whether Managed IT Support is right for you.

You take care of business.
We'll take care of IT.

IT Services Include:
✔ 24/7/365 IT Support
✔ 24/7 Network & Threat Monitoring
✔ Scheduled Maintenance
✔ Onsite & Remote Support Options
✔ Qualified IT Technicians
✔ App, OS & Software Patching

STARTING FROM

$45 per user monthly*

*for basic monitoring and maintenance plans

What you can get with eStorm's Managed IT Service packages

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Computer systems crashing, software not functioning properly, computers running slowly – you know what these can do to productivity. Don’t spend another minute searching online for how to fix your computer and IT issues - the goal of our IT support services is to minimise downtime and have your business operations running smoothly.

With eStorm as your Managed IT Services provider, you’ll have qualified IT technicians just a click or call away. Plus remote technical support, Help Desk access, and face-to-face onsite IT support in Brisbane means you’ll have response times within the hour, so your staff are no longer wasting valuable work hours searching for fixes to IT issues.

✓ Response times within the hour
✓ 24/7 365 IT support
✓ Over 20 years’ experience in the IT industry
✓ Fully qualified IT support technicians

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Without frequent monitoring, your IT infrastructure (including devices, software, and hardware) becomes a ticking time bomb. That's why we take a proactive approach with your IT systems. Our regular health checks on your core IT infrastructure not only reduce potentially disastrous hardware failures and the risk of cyber security breaches, but help to identify your IT's strengths and weaknesses so steps can be taken to ensure you get the best performance our of your IT investment and Managed IT solutions.

✓ 24/7 Network Monitoring 
✓ Regular Health Checks
✓ Scheduled Reporting

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As cyber threats continue to evolve, it's important your business' cyber security is reviewed on a regular basis. eStorm is 100% dedicated to ensuring your organisation is secure and compliant with the latest in cyber security standards and practices. Our cyber security solutions range from basic anti-virus and malware protection, to threat monitoring, to entire IT security strategies tailored tor your business. 

Cyber security solutions include: 

✓ Continuous Security & Threat Monitoring
✓ Incident Responses
✓ Risk Assessments
✓ Managed Firewall 
✓ Virtual Private Networks
✓ Security Audits
✓ Cyber Security Strategies

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With every device purchase, app download and software installation comes responsibilities; patching, restriction settings, whitelisting, OS updates, the list goes on. Keeping track of it all can get out of hand incredibly fast.

As your Managed Service Provider, eStorm takes your IT maintenance out of your hands. Our scheduled maintenance helps your business reduce interruptions and downtime while keeping everything secure, current and performing at its peak. From software check-ups and repairs, patches and updates, defragmentation and more, we’ll continuously ensure that everything is in order and up-to-date.

✓ Security Patching
✓ Application and Software Updates
✓ Application Whitelisting 
✓ Operating System Patching
✓ Admin & User Restriction Settings
✓ Application & Software Management

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As your Managed IT Services provider, we can assess your needs and requirements to design and implement a device or software procurement strategy that is cost-effective and tailored to your needs. Our close partnerships with software and hardware providers allows us to deliver the best possible prices for new technology that is tailored to your budget. 

eStorm Australia Partnerships: 

✓ Microsoft Gold Partner
✓ Apple Solutions Expert & Authorised Reseller
✓ Dell Partner Direct
✓ Intel Gold Technology Provider
✓ Adobe Authorised Reseller
✓ ASUS Authorised Reseller
And much more

 

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eStorm scope of work covers all aspects of IT and technology. Some of our other solutions include: 

Communications: 

If you are considering either setting up a new PBX system or transitioning to cloud telephony, we can help you in this process. Forget about waiting in phone lines with your telephony provider or trying to figure out why you have an outage - we will do all of this for you, on top of managing subscriptions and adding new phone lines as you onboard more employees. Find out more.

Cloud Services: 

Migrating to the cloud can be a cumbersome experience, but our many cloud service solutions make it a whole lot easier. We will set up your cloud environment and manage cloud deployments so you do not have to train or employ staff, allowing you to focus on what you can achieve with the cloud rather than researching how to run and maintain it. Find out more.

Network Services: 

A solid and reliable business internet connection is the backbone of your daily operations. We can design, develop and implement robust network services to ensure a strong, flexible and secure connectivity environment, and will continue to monitor your system for outages and dropouts. Find out more.

EXPERIENCE MATTERS

With over 15 years of IT support experience, we've seen it all before.
Reduce the costs of downtime and put the burden of your IT in our capable and experienced hands.

Save up to 20% on your annual IT costs with our Managed IT Service packages.

Why choose eStorm as your Managed Service Provider?

It's simple: we get things done

eStorm Australia is a Managed Service Provider driving the growth of businesses across Australia and NZ. We live and breathe technology, and we back our Managed IT Services up with one simple mantra: Get. Things. Done.

This mantra combined with our industry-leading technology, qualified experts, and award-winning service, means our IT solutions can take businesses from where they are to where they need to be. Whether you’re an SMB looking for reliable IT support, an enterprise-level corporation in need of a cyber security watchdog, or an education institution requiring supplemental IT services for your inhouse team, you can rest assured that eStorm will always have your back.

Why settle for good Managed IT Services when you can have great? Here’s a peek at what makes eStorm Australia great:

  • Recognised in Cloudtango’s top 50 MSPs in Australia (top 10 in Brisbane)
  • Certified Microsoft Gold Partner
  • Certified Apple Solutions Expert and Authorised Apple Reseller
  • Over 20 years’ experience in the technology industry
  • 24/7 IT support and monitoring
  • Service that is fast, friendly, and frustration-free
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Competitive Advantage 
Your competitors aren't spending their time troubleshooting and fixing their own computer problems. Microsoft Outlook isn't loading emails? Smart businesses are not spending time running a search on Google for how to fix it, they hand it over to their IT Managed Service Provider to fix it in minutes, so they can get back to working on their business.
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Your Team of Experts

Headquartered in Brisbane, our Australia based account managers have over 15 years of experience. We are your; IT managed network operations team, information technology experts, IT service desk, cloud computing experts, and your tech support team. Any IT related enquiry, we’re just a phone call or email away.

From fortnightly scheduled visits, guaranteed fast response times, unlimited support hours (on-site and remote), and tailored managed IT solutions, the friendly eStorm team is here to support you.

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This could be the start of a beautiful partnership

Contact us for a no obligations assessment of your IT infrastructure to discover how much you could be saving on IT costs for your business.

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Client Testimonials

We don't like to brag, but our clients do!

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Geoff Viner

Liquid Animation | Animation & Design Studio

“eStorm has been our IT partner for over 10 years now. We have a complex environment with over 100 computers, and although we are predominantly Windows based- we do have a mix of Mac and Linux also; eStorm provides us with a complete IT solution. We work to strict deadlines and deliver work all over the world, so our business operates 24×7 and they are always on call and provide us with prompt service. They have increased our uptime and provided a sound platform to help us grow our business and win multiple business awards. I am very happy that we have eStorm in our corner, and can’t recommend them enough.”

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Thierry Ruiz

Orange Digital | Digital Marketing Agency

“I would like to thank eStorm and recognise how much of a great partner they are for Orange Digital. After 2 weeks of tactical preparation, today was The D-day to rebuild our infrastructure and server rack, from top to bottom. The overall execution was like a S.W.A.T team level. 98% of the network was back on its feet at the end.

Shout-out to Chris, Michael and Isaac who did an amazing job supporting Matthew and I in this journey as well as the entire Orange team during any troubleshooting on a regular basis.”

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Euan Landsborough

Albatross Tours | Travel

“We’ve been using eStorm for perhaps 7 years now, and throughout that whole time we have been completely satisfied and pleased with their service and speed of support. We particularly like their pro-active approach to keeping all our IT systems up to date and working smoothly, whilst at the same time understanding sensible budget restraints. I can thoroughly recommend eStorm.”

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Jenny Davissen

St Joseph's College | Education

“A few years ago, when our school was ready to venture into the then unfamiliar world of one-to-one student devices, a brief encounter with eStorm led us to invite them to be our trusted adviser and guide. eStorm Australia continues to provide high-quality, professional, ongoing support through the resourcing of our IT needs; alerting us to upcoming staff professional development opportunities and new products and services; and always responding efficiently to help us solve problems when they arise. Their readiness to go the extra mile, maintain open and positive communication and work proactively to support our changing needs are greatly appreciated. We highly recommend the eStorm Australia team to other schools and businesses.”.

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Jason Thomas

cievents | Event Management Agency

“We utilised eStorm’s services, after a glowing recommendation, to setup the new infrastructure for our creative studio. They have been incredibly easy to work with, during a period that can traditionally be a challenging experience. They handled all our questions and ongoing requirements without complaint and continue to provide a personal service unmatched by any other provider. Above all, they’re easy to work with, and that’s why we would recommend their services to anybody looking for similar services.”

Do you need a Managed IT Services Provider?

There are many indicators to deciding whether it is time to onboard an MSP. Some businesses find they are struggling to keep up with updates and network management, placing their systems at risk for outages or breaches. Or perhaps you’ve found that your internal IT team is struggling to keep up with demand, resulting in a reactive approach rather than a proactive one. No matter what your current needs are, here are some signs you may be ready to onboard a managed IT services partner.

Signs you may require Managed IT Support:

You Experience Regular Downtime

If you are having regular downtime due to systems crashing, software lags, or simply needing to search for a solution to minor IT issues, then it’s a serious sign that you may need to outsource some of your IT. Just one hour of downtime can cost up to thousands of dollars, and in the long run this is just plain uneconomical. An MSP can restructure your IT so it is efficient and streamlined and will monitor your systems to prevent issues from occurring before you get the chance to notice them.

You Need IT & Network Cyber Security

Cyber security threats are on the rise, so it is absolutely essential that businesses have a solid and effective cyber security strategy in place. An MSP can design a custom risk mitigation strategy for your company using the latest cyber technology and will continue to monitor and update your systems for threats.

You Have Insufficient IT Support

As your business grows, the complexity of your IT systems grows with it. This means more potential for disaster to occur – whether it’s your software, your emails, your server, or any number of issues that could potentially put a halt to your daily operations.

Onboarding a managed IT services partner means you’ll have 24/7 IT support available either remotely or onsite. All you need to do is pick up the phone, login to your Help Desk, or send an email and a technician will get back to you in record time to resolve your IT concerns.

Plus, if you already employ an inhouse IT team, outsourcing your IT support allows them to focus on more important tasks and projects.

You Need a Reliable Back Up Plan

Having no backup plan means that in the event of a system outage, black out, or ransomware attack, all of your data could be lost. It is essential to have multiple backups of your data in both the cloud and on a hard drive, otherwise you risk losing your data and compromising its security. This can be devastating for a busi- ness of any size. An MSP can devise a safe and secure backup strategy and monitor it both in the cloud and on a physical copy.

You Require Technical Expertise

With so many new applications and software being brought out,
it can be hard to keep up with your subscriptions/licences or decide what is suitable for your business. On top of this, there are a multitude of apps and technology that can help drive business growth, but it can be difficult to discern which are fads and which will actually benefit your business.

Fortunately, MSPs are knowledgeable on all the latest software and apps. They can assess your needs and requirements to determine which applications can drive your business forward and assist with its continued growth. Plus, they are able to handle all your licensing and subscriptions so you no longer have to keep track of them.

3 key reasons why businesses partner with a Managed Service Provider

Minimised downtime and cost reductions
With fully qualified expert IT technicians just a click or call away, and response times within the hour, your staff are no longer spending valuable work hours searching for fixes to IT problems. With 24x7 proactive monitoring of your IT systems, we're able to identify and address any issues before they cause damage, interruptions to your business or financial loss.

Security
With over 43% of cyber attacks targeting small to medium businesses, it's vital that vulnerability assessments and threat management, as well as secure user access and verification, become commonplace for your business. At eStorm, we're always working with leading technology vendors and testing the latest in world-class technology, tools, systems and security to deliver the best and safest IT solutions. We believe in delivering the best results for your business.

Peace of mind
With a reliable IT managed services provider you can rest easy knowing that, no matter where you are or what issue arises, you have skilled professional IT experts in your corner who are prepared and ready to help you. The eStorm team understands that each business is unique, so we tailor our service to suit you. From on-site back-up management, monitoring application functionality and device management we can trust our team to support your IT needs every step of the way.

Comparing IT Solutions & Services

IN-HOUSE IT

Many businesses find that having an onsite IT technician or team employed is in their best interests. This is especially true for larger companies who face regular login issues, software installations, and printer mishaps. Inhouse technicians will have an intimate knowledge of your systems and the technology used on a daily basis, thereby increasing the chances of a quick resolution and the prevention of issues in the future. Inhouse employees will also have a greater personal investment in ensuring the job is done correctly and in the event of a crisis, their set annual wage means sudden remediation costs will not balloon.

The costs of hiring an inhouse technician can veer towards uneconomical. Full- time IT technicians on an annual salary will be paid even when there are no issues or repairs to be completed. On top of this, hiring an experienced IT specialist can cost upwards of $65k a year, and you may find that most technicians have a speciality (such as networking, software, or cybersecurity) which means you may need to hire another technician to fill in the gaps.

If you are a large business with a constant need for technological services at any given moment, then an inhouse IT technician may be suitable for you. However, hiring only one technician to support all of your IT needs can be overwhelming for your employee, so you may consider onboarding an MSP to help manage your IT infrastructure and provide basic monitoring of your systems and security, thus creating a hybrid approach (what is otherwise known as Co-Managed Services).

MANAGED SERVICES

MSPs are becoming the most popular IT solution for businesses large and small due to their scalability. MSPs offer help desk support and 24/7 monitoring, so if an issue arises someone is always available to provide a solution. On top of this, they will constantly monitor your systems and your security to ensure they are picking up on issues and resolving them before you even notice, thus saving you downtime. They operate on a monthly cost basis (usually per user or employee) and can assist with anything from printer issues to phone line outages and cyber security monitoring.

It is very important that you conduct thorough research into the MSP you choose. Some MSPs only offer remote support, which can cause frustration if
the issue is not easily resolved without someone coming onsite to assist in person. Thoroughly read through your service agreement as some MSPs will hit you with hidden fees or costs, and check what is and isn’t included in your agreement so you can make an informed decision.

MSPs are an attractive IT management option as the costs are scalable depending on your business’s needs. However, MSPs may not be the best option for smaller businesses who rarely need IT support, and larger organisations may find they still need to hire an inhouse technician to keep up with minor problems like computer/ software and printer issues that often arise regularly in organisations with a large number of IT systems and technology.

BREAK/FIX

The break/fix solution is fairly self-explanatory; something breaks, and an IT technician comes to fix it. There are little-to-no upfront or monthly costs involved, and break/fix companies generally charge on an hourly basis. This is an enticing option for smaller companies who find themselves only needing the aide of an IT technician when something goes wrong.

The disadvantages of a break/fix company come from the lack of monitoring or preventive maintenance. What this essentially means is that they are paid to resolve issues, not prevent them. Comparatively, an inhouse IT technician or MSP can generally pick up on issues in your network or system before they become a serious problem. You may also find that when an issue occurs, you are added to a waitlist until someone can come out and resolve the problem. This leads to frustrating downtimes that can be detrimental to your business operations.

Smaller businesses who find they only need IT support for the occasional issue that arises may consider the break/fix method. However, keep in mind while it may seem like a cost-effective solution, without regular maintenance and monitoring your IT repair costs can add up quickly and cost more in the long run.

Case Studies

Get business driven results with eStorm.

Liquid Animation partnered with eStorm to create a secure and highspeed network to host terabytes of data. To support their requirements, a private network was built, along with a restricted network to ensure the security of their work without sacrifice to productivity.


Liquid Animation

After an internal re-structure, Alan Bartlett Consulting were struggling to manage their network and data. Needing a clean-up, eStorm implemented a stronger internet connection, Office 365 and cloud migration, allowing a more streamlined workflow.


Alan Bartlett Consulting

Locked into a slow and expensive internet provider, frc environmental were frustrated by limited accessibility and interrupted workflow across their two locations. By working closely with our partners, eStorm were able to provide a cheaper and more efficient business internet solution.


frc environmental

eStorm Managed IT Services and Managed IT Support in Brisbane, servicing Australia

See why businesses all across Australia and NZ partner with eStorm Australia

Essentially, Managed IT Services allows you to outsource your business IT. Your chosen MSP takes over the management of your IT with the goal of reducing costs and pre-emptively monitoring and managing your network and systems.

Think of Managed IT Services as “IT Support as a Subscription.” Similar to your Netflix or Spotify subscription, you pay a fixed monthly fee and gain access to a wide range of expert IT services designed to help your business.

An experienced MSP will take over the day-to-day maintenance, upkeep and functionality of your IT systems and network so you can focus on what your business does best. Managed IT Services reduces downtime, strengthens your IT security and improves business operations!

Generally, you will find that prices vary signifi- cantly among MSPs, however you can expect fees to range between $50 to $300 per user per month, with most pricing falling between the $100 to $150 range.

Some MSPs offer a basic plan, offering add-ons a la carte while others provide an all-inclusive plan of services and coverage.