MSPs offer general maintenance and support for your IT infrastructure, releasing some (or all) of the burden surrounding your day-to-day IT needs. MSPs offer a litany of services that include remote and onsite support, monitoring of your network and software, and scheduled maintenance to reduce interruptions and downtime. You can read more about eStorm’s Managed Services solutions here. While an MSP will set a solid foundation for cyber security by assessing and implementing patches for your network and systems, an MSSP performs these tasks at a larger scale.
The Ultimate Combined Managed IT and Managed Security Services Package
Our Guardian plan pulls out all the stops. Encompassing both Managed IT Services and Managed Security Services, our all-inclusive plan leaves no stone of your IT infrastructure unturned or unguarded.
Managed IT Services: Take advantage of remote technical support, Help Desk access, and face-to-face onsite IT support with response times within the hour, so your staff are no longer wasting valuable work hours searching for fixes to IT issues.
Managed Security Services: Secure your organisation against cyber threats with advanced endpoint security, reliable backups/disaster recovery, an on-demand Security Operations Centre, dark web monitoring, and automated threat detection and remediation.
Managed Security Inclusions
eStorm's Managed Security Inclusions
Reliable Onsite & Remote IT Support
System crashes, slow devices, email issues, and internet or phone outages aren't just annoying - they are disruptive to your daily operations and can result in a drop in productivity among your employees. Instead of spending valuable time researching how to fix your computer and IT issues, you could be contacting our help desk technicians, who will quickly and efficiently get you back on track, with minimal downtime and disruptions.
eStorm's Managed IT Services puts the burden of maintaining and managing your IT infrastructure into our capable hands. Our qualified technicians are always just one click or call away, plus remote technical support, help desk access, and face to face onsite support means you'll have response times within the hour.
✓ Response times within the hour
✓ Unlimited support tickets
✓ Fully qualified IT support technicians
✓ Onsite, help desk and remote support
The security landscape is ever-changing, and attacks against businesses are becoming more prevalent. It's essential you keep up with the latest threats to avoid the repercussions of a cyber attack or data breach.
eStorm's Guardian plan delivers the latest security technology to protect your end users, assets, and data from evolving threats – either on premise or in the cloud. From endpoint, network and cloud protection to a fully staffed SOC to monitor and stop threats, eStorm Guardian provides the ultimate defence.
Includes protection for:
- Endpoints – advanced endpoint detection and response (EDR) technology with patented threat identification and remediation technology
- Networks – SIEM and SOC backed managed detection and response services to identify threats across servers and firewalls while remaining compliant against regulatory requirements
- Cloud – managed security monitoring and investigation of security incidents for Microsoft’s SaaS services such as Microsoft 365, Azure AD, SharePoint, and OneDrive.
Endpoint Management & Security
A complete cyber security solution for threat detection and attack remediation, with an on-demand Security Operations Centre and next-gen endpoint threat detection.
Managing PCs and mobile devices presents a problem for many organisations today. Organisations look to increase employee productivity while securing data, which results in a constant need for upkeep and support on end user devices. Fortunately, eStorm can provide easy, secure, and reliable support and security measures for all end point devices within your IT environment.
Included in this offering:
- PCs and Mobile Device Management
- Endpoint Next-Gen Threat Detection
- Email Threat Protection
- Application Support - Email, Collaboration, Office Suite, Creative, Development etc.
- Virtual Private Network (VPN) support or remote connectivity support
Other Managed Security Inclusions
Take advantage of constant managed threat detection and response for your cloud services, and minimise financial damages with continuous monitoring for anomalous user behaviour.
eStorm will also manage and maintain your IT environment, including Servers, Storage, LAN, and WAN to ensure maximum uptime and reliability in systems.
Included in this offering:
- 24/7 monitoring and alerting on all network devices
- LAN/WAN Support (including interface with telecommunication providers)
- Server & Storage Management
- Backup & Restore Management and Remediation
- Infrastructure Application Support (Email, Intranet, Virtual Desktops, Hypervisors, etc.)
- IP Telephony Support
Experience automated threat detection and remediation that keeps your networks secure with scalable security operations and advanced monitoring for cyber security compliance.
eStorm utilises a ‘defence in depth’ methodology in its approach to network security. This component leverages the expertise of our Security Division with best of breed manufacturers in firewalls, IPS/IDS, malware protection, remote access VPN, spam protection, and content filtering.
Included in this offering:
- Firewall Management
- Virtual Private Network (VPN) support or remote connectivity support
eStorm scope of work covers all aspects of IT and technology. Some of our other solutions include:
If you are considering either setting up a new PBX system or transitioning to cloud telephony, we can help you in this process. Forget about waiting in phone lines with your telephony provider or trying to figure out why you have an outage - we will do all of this for you, on top of managing subscriptions and adding new phone lines as you onboard more employees. Find out more.
Migrating to the cloud can be a cumbersome experience, but our many cloud service solutions make it a whole lot easier. We will set up your cloud environment and manage cloud deployments so you do not have to train or employ staff, allowing you to focus on what you can achieve with the cloud rather than researching how to run and maintain it. Find out more.
A solid and reliable business internet connection is the backbone of your daily operations. We can design, develop and implement robust network services to ensure a strong, flexible and secure connectivity environment, and will continue to monitor your system for outages and dropouts. Find out more.
Why eStorm for Managed Security Services?
We're your trusted IT support & security partner
eStorm Australia is a Managed Service Provider driving the growth of businesses across Australia and NZ. We live and breathe technology, and we back our Managed IT Services up with one simple mantra: Get. Things. Done.
This mantra combined with our industry-leading technology, qualified experts, and award-winning service, means our IT solutions can take businesses from where they are to where they need to be. Whether you’re an SMB looking for reliable IT support, an enterprise-level corporation in need of a cyber security watchdog, or an education institution requiring supplemental IT services for your inhouse team, you can rest assured that eStorm will always have your back.
Why settle for good Managed IT Services when you can have great? Here’s a peek at what makes eStorm Australia great:
- Recognised in Cloudtango’s top 50 MSPs in Australia (top 10 in Brisbane)
- Certified Microsoft Gold Partner
- Certified Apple Solutions Expert and Authorised Apple Reseller
- Over 20 years’ experience in the technology industry
- 24/7 IT support and monitoring
- Service that is fast, friendly, and frustration-free
We don't like to brag, but our clients do!
MSP vs MSSP: What's the difference?
Managed Security Services and Managed IT Services are similar in that they are both generally offered as a monthly subscription plan, but similarities generally stop there. Managed IT Service plans generally offer a more blanket approach to your IT systems and environment, with the main focus being to take over the burden of managing your technology and systems, provide assistance when technical difficulties occur, and proactively monitor your IT environment to ensure your business is running as smoothly as possible.
Managed Security Services, on the other hand, focusses entirely on the security aspect of your devices, information, data and systems. Common services include vulnerability scanning, threat detection and mitigation, antivirus and malware protection, dark web monitoring and more.
Most providers offer these services as separate plans. eStorm works differently. While we can solely provide Managed Security Services or Managed IT Services, we find that adopting both services into one comprehensive plan is not only cost-effective, but also provides a holistic solution that simplifies your IT management and securely protects your systems.
MSSPs are 100% dedicated to monitoring and assessing your IT security. Their core focus is to ensure your organisation is secure and compliant with cyber security standards and best practices. MSSPs offer a variety of outsourced IT security services to ensure the safety of your data, networks and systems. Such services can include continuous security and threat monitoring, incident responses, risk assessments and managed firewall and virtual private networks.
Many SMBs find that hiring a full-time employee to monitor their security systems is expensive and unsustainable. Onboarding an MSSP is often a more cost-effective and efficient method of protecting your data and network from cyber threats and intrusions. Additionally, you also have the benefit of lowered costs for equipment/tools and full scalability as your business (and thus your cyber security needs) evolve.
Whether you require managed security services or managed IT services depends on the needs of your organisation. Perhaps you already have an in-house IT team and are simply looking to outsource your cyber security services to a provider, maybe you already employee a security expert so your simply looking for assistance with day to day maintenance, or maybe you need both!
Fortunately, you do not have to choose one or the other. As specialists in both general IT support and IT security, eStorm can tailor a combined MSP and MSSP solution that provides peace of mind, minimised downtime, and a cyber security strategy tighter than Fort Knox.
Get business driven results with eStorm.
Liquid Animation partnered with eStorm to create a secure and highspeed network to host terabytes of data. To support their requirements, a private network was built, along with a restricted network to ensure the security of their work without sacrifice to productivity.
After an internal re-structure, Alan Bartlett Consulting were struggling to manage their network and data. Needing a clean-up, eStorm implemented a stronger internet connection, Office 365 and cloud migration, allowing a more streamlined workflow.
Locked into a slow and expensive internet provider, frc environmental were frustrated by limited accessibility and interrupted workflow across their two locations. By working closely with our partners, eStorm were able to provide a cheaper and more efficient business internet solution.
Managed IT Services in Brisbane
- Servicing Australia for over 20 years!
See why businesses all across Australia and NZ partner with eStorm Australia
Essentially, Managed IT Services allows you to outsource your business IT. Your chosen MSP takes over the management of your IT with the goal of reducing costs and pre-emptively monitoring and managing your network and systems.
Think of Managed IT Services as “IT Support as a Subscription.” Similar to your Netflix or Spotify subscription, you pay a fixed monthly fee and gain access to a wide range of expert IT services designed to help your business.
An experienced MSP will take over the day-to-day maintenance, upkeep and functionality of your IT systems and network so you can focus on what your business does best. Managed IT Services reduces downtime, strengthens your IT security and improves business operations!
Generally, you will find that prices vary signifi- cantly among MSPs, however you can expect fees to range between $50 to $300 per user per month, with most pricing falling between the $100 to $150 range.
Some MSPs offer a basic plan, offering add-ons a la carte while others provide an all-inclusive plan of services and coverage.