Call centres are necessary elements of business. An effective call centre can be a point of differentiation for your business. Concurrently, your call centre can be a place for customers to reach out and engage with the business and have a direct line of contact to provide feedback. However not just any call centre solution will do. It's vital to have a communication platform that can adapt quickly and efficiently to changing customer needs and input from customers through multiple channels at any time.
At eStorm, our VoIP call centre solution is developed by our expert technicians who tailor communication services to your specific needs and goals. By providing a cost-effective and scalable solution that can grow and adapt with the changing needs of the business and customers, you will be able to engage and communicate faster and easier – no matter the channel.
For Call Centre Managers, and owners of contract call centre services, being able to provide accurate, granular reporting is critical to determine performance against set targets and SLA agreements.
Users of our Call Centre solution enjoy access to a vast range of reports across criteria including traffic and operator productivity. This gives you the ability to drill down to the source and destination number for set periods to provide exact the information you need.
Providing outstanding customer service is fundamental to attracting customers- and keeping them year after year. For call centre operators, agents who deliver real customer satisfaction, and do it efficiently- are highly prized. For sectors where call centres must be compliant with distance selling, financial, health or data privacy regulations, our call centre solution helps you to proactively train and mentor agents, helping them to improve their effectiveness and work to stringent guidelines.
Here are some of eStorm’s great customer handling features:
Our call centre services deliver a professional package that helps raise staff productivity as well as provide demonstrable improvement in customer satisfaction, all at an affordable price.
From helpdesk solutions to multi-channel call centres, we can help your organisation transform your customer operations, and deliver a real improvement in client satisfaction and sales.