As a Managed Network Service Provider, our focus is on working with your business to assist in managing your network. Unlike our managed service offering which is focused on your business’ end user computing. Services covered under our managed network package can vary depending on your business’ needs, such as business internet, private WAN, managed Wi-Fi and network security.
How can a Managed Network Service Provider support your business?
As each business is unique, we tailor our services to suit your budget and needs. Investing in a Managed Network Service Provider assists businesses in controlling their IT costs while providing you with access to the newest technology. You will have access to qualified IT specialists who are dedicated to ensuring your network security exceeds industry and government regulations.
Other benefits to engaging a network provider includes 24/7 monitoring of your IT system, guaranteed fast response time, provides proactive support and efficient data backup. If you are interested in finding out more information on what to look for in a managed service provider, read our blog.
How to select a Managed Network Service Provider?
Finding the right managed network service provider for your business can be difficult and lengthy. You will need to define your business’ needs and start navigating the number of potential service packages. By setting clear goals and expectations, you are more likely to find a provider that suits your business. Below are some suggestions on the areas you will need to consider when talking to providers.
Understanding the Essentials
An IT department is an essential aspect of a business; therefore, choosing the right provider is vital for a business’ success. Before searching for a provider, you will need to assess your business requirements, your internal and industry environment, and your business’ objectives. Understanding these aspects will help you find a provider that has tailored service packages to support your business’ practices, supply chains, and customer management.
Service-Level Agreement Basics
As a business, when you are engaging with a potential provider, you will want a good understanding of their network availability, reliability, and security. These are commonly outlined in a Service-Level Agreement (SLA) which is the contract between you and the service provider. Use this as an opportunity to ensure that the service aligns with your business goals and needs.
Questions you should ask your service provider
When choosing or assessing your IT support provider, you may want to ask the following questions:
- Does your provider track and monitor the end-to-end network of your business?
- Can they secure your network traffic and manage priority traffic across other networks?
- Do they have a minimum threshold for network latency or availability?
- How do they measure network performance?
- Are there set procedures followed during trouble escalation, load rebalancing, network security assessments, or regular data backups?
- Can their data centre support your businesses IT requirements for physical and network security, capacity, availability, operations, and backbone connectivity?
- How quickly does their team respond to changes to your business?
- What happens if your network goes down or is there a procedure for when the service is not maintained?
At eStorm, we understand each business is unique and often requires a custom network solution to suit their needs. To accommodate this, we offer a variety of services to unlock your business potential, including business internet, private WAN, managed Wi-Fi and network security. View our full list of services here.
If you are unsure if your business is ready to make the transition to a managed network service provider, book an appointment with the friendly eStorm team today.